And, just as there's no real shadow behind this light pole, ever noticed how there's nothing behind a lot of on-line services? Say, Blogger, for instance? Got a problem? Too bad. There's no one behind the curtain. At least Dorothy could expose the huckster behind the Wizard. Although, given that it's free, what can one expect?

I have to admit, I did manage to get in touch with Michael Dell a couple of years back when I was having trouble with his sales people.